Richard de Crespigny AM

Former Qantas Captain, Author & Leadership Speaker

Richard de Crespigny is a former Qantas A380 captain and RAAF officer who led one of the most complex emergency landings in aviation history. Drawing on his experience commanding multinational teams under extreme pressure, Richard delivers compelling insights on crisis leadership, decision-making, and teamwork for global organisations.

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Richard de Crespigny AM is a former Royal Australian Air Force officer, one of Qantas’ most senior A380 captains, bestselling author, and one of Australia’s most respected voices on leadership under pressure, crisis management, and teamwork in complex, high-risk environments.

Richard’s aviation journey began at age 14, following a formative visit to the RAAF Academy at Point Cook, where he first glimpsed the discipline, professionalism, and precision of military aviation. Determined to follow that path, he joined the RAAF in 1975 at just 17 years of age, beginning his flying career the following year. Over 11 years of military service, he developed exceptional operational and leadership skills and was seconded as Aide-de-Camp to two Governors-General of Australia, Sir Zelman Cowan and Sir Ninian Stephen.

In 1986, Richard joined Qantas, converting to the Boeing 747, and later becoming one of the airline’s most experienced long-haul captains. In 2008, he converted to command of the Airbus A380, the world’s largest and most technologically advanced commercial aircraft.

On 4 November 2010, while operating Flight QF32 from Singapore to Sydney, Richard and his crew faced an unprecedented aviation crisis when one of the aircraft’s four engines catastrophically failed shortly after departure. The explosion caused extensive and complex systems damage, creating a scenario never previously encountered in commercial aviation.

For more than two hours, Richard led the flight deck and cabin crew through a highly complex emergency, stabilising the aircraft, managing cascading failures, coordinating teamwork under extreme pressure, and maintaining calm among 440 passengers. After returning to Singapore and landing an overweight aircraft, further dangers emerged, including fuel leaks near overheated brakes and an engine that would not shut down. Passengers remained onboard for an additional two hours before safely disembarking.

The successful outcome of QF32 stands as a defining case study in human factors, leadership, decision-making, systems thinking, and multinational teamwork, drawing on years of elite training, experience, and disciplined collaboration. The incident permanently altered Richard’s life and career.

Richard’s autobiography, QF32, which recounts the incident in gripping detail, became a national bestseller and won the 2013 Australian Book Industry Award for Best Non-Fiction, as well as the Australian Independent Booksellers Award for Best Non-Fiction.

In recognition of his service, Richard was appointed a Member of the Order of Australia (AM) in the 2016 Australia Day Honours, for significant service to the aviation industry—nationally and internationally—particularly in the areas of flight safety and community contribution.

Today, Richard de Crespigny is one of Australia’s most sought-after corporate and keynote speakers, regularly presenting to multinational organisations, Fortune 500 companies, government departments, defence agencies, and safety and investigation bodies. His presentations translate the lessons of QF32 into powerful insights on leading through uncertainty, managing risk, effective communication, and high-performance teamwork in complex global organisations.

Topics

  • Crisis Management
  • Leadership
  • Problem Solving
  • Communication
  • Teamwork
Richard delivered a presentation that was compelling and thought-provoking. His QF32 story brought our Safety Day to life and was a powerful illustration of how ‘Chronic Unease’ can play out in real life. Never before have I seen an audience from Shell Australia so captivated and engaged. Safety is our number one priority and Richard really delivered for us. We look forward to working with him again in the future. Shell Australia
Richard’s presentation was simply awe inspiring and one of the best talks I have heard at any conference anywhere, and I have been to a few! As you saw by the standing ovation Richard received, I was not on my own in thinking this. The real strength of Qantas Airways is its people and Richard only cemented this view for me and our Corporate Members. To be able to hear firsthand the QF32 story from Richard not only sent some incredible messages about Qantas the brand to our important Corporate Members. It highlighted a great story of human triumph and added a real depth to our Symposium theme, Beyond Success. Travelscene Corporate
Throughout the hour+ that Richard presented you could not hear a pin drop, the clang of cutlery or see people playing with their mobile devices. So to say they where engrossed and intrigued was an understatement. Richard is a brilliant presenter that captured the minds and gravity of the QF32 event but also relayed business meaning. In terms of Leadership, Management skills in crisis and depth under amazing pressure. I have no hesitation in recommending Richard to many and varied audiences, not just business or IT. ANZ
Captain de Crespigny’s presentation is compelling. It will open your mind to new concepts in crisis management such as inverting the logic and challenging conventions. It reinforces the principles of leadership, executive management, accountability & teamwork. I recommend the presentation and the book to anyone who is, or who aspires to be, a leader. Captain de Crespigny and his team not only saved nearly 500 lives but by sharing his experiences Captain de Crespigny enables others to learn from this extraordinary event. Australian Federal Police