Katrina McCarter
Customer Insight Strategist & Keynote Speaker
Armed with over a decade of running successful businesses, global marketing expert Katrina McCarter is a Fortune 100 corporate chief turned entrepreneur, speaker and author. She has helped hundreds of clients build businesses, reputations and visibility. Katrina brings absolute clarity, outrageous confidence and true commercial success.
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Katrina helps leaders understand how today’s customer decides who to trust and what that means for growth.
Katrina brings deep commercial experience to her work. She led a $140M sales team for a Fortune 100 company and built a 150,000-strong community on a minimal marketing budget.
She has been speaking professionally for over a decade, delivering keynote presentations across Australia, the US and Europe, and has presented alongside companies including Google, Facebook and Audible.
Katrina is the author of two best-selling books and a recognised media commentator on customer behaviour and business growth.
Her work draws on global research and real-world application, translating customer insight into practical strategies that improve conversion, retention and long-term growth.
Katrina’s fascination with customer behaviour started early and has shaped a career dedicated to understanding how people decide what to buy and who to trust.
Because in today’s market, understanding your customer is no longer optional.
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Topics
Lead Keynote
The Trust Deficit
How Today’s Customers Decide Who to Trust and Why It Drives Growth
Customer behaviour has changed. Most organisations have not caught up.
Today’s customers are more informed, more sceptical and more selective. They no longer ask, Who is best? They ask, Do I trust this enough to choose it?
This is The Trust Deficit — the growing gap between how much organisations believe they are trusted and how much customers actually trust them. And it is quietly costing them
conversion, loyalty and growth.
In this keynote, Katrina reveals how customers decide who to trust, why organisations are unintentionally losing credibility, and what it takes to become the obvious choice in a sceptical market.
Drawing on global research, generational insights and real-world examples, she introduces a practical framework for how trust is built, lost and assessed — often before a customer ever engages with your business.
Trust is not a brand value. It’s a commercial growth driver.
Your Audience Will Learn:
- Why trust has become the most powerful driver of customer choice
- How customers assess credibility before they buy
- How trust expectations differ across generations
- The signals customers look for when deciding who to believe
- Where organisations unintentionally lose trust
- Practical ways to strengthen credibility, conversion and customer confidence
- Available as keynote presentation, half day workshop or full day workshop.
Different Or Die
How to Stand Out in a Market Where Customers Have Endless Choice
Customers don’t have a shortage of options. They have a shortage of reasons to choose.
They compare more, switch faster and have little tolerance for brands that feel the same. In this environment, being good is no longer enough. If you are not different, you are invisible.
In this keynote, Katrina McCarter explores why differentiation has become one of the most critical drivers of growth and how today’s customers decide which brands stand out and which get overlooked.
Drawing on consumer insight and real-world examples, she shows how organisations can identify what truly sets them apart and communicate that difference in a way that customers understand, value and trust.
Because customers don’t choose the best option.
They choose the clearest and most compelling one.
Your Audience Will Learn:
- Why many organisations struggle to stand out, even when they are good
- How customers choose between similar brands
- How to identify what truly makes your organisation different
- Practical ways to communicate your difference clearly and confidently
- How differentiation strengthens trust, loyalty and long-term growth
Meet Your Customer Where They Are
How Different Generations Choose, Engage and Decide
For the first time in history, organisations are navigating a marketplace shaped by multiple generations, each thinking, communicating and making purchasing decisions in very different ways. This creates a fundamental challenge. The same message does not land the same way. The same channel does not reach every audience. And the same strategy does not drive the same result. In today’s market, you don’t choose how your marketing is received. Your customer does.
In this keynote, Katrina McCarter unpacks the behaviours, expectations and decision-making patterns that shape how different generations discover, engage with and choose brands.
Drawing on research, consumer trends and real-world examples, she shows how organisations can better align their messaging, channels and customer experience to stay relevant in a rapidly changing marketplace.
Because growth is not just about what you say.
It is about where, how and to whom you say it.
Your Audience Will Learn:
- How the expectations and behaviours of different generations differ
- How each generation prefers to discover, research and engage with brands
- Why messaging that works for one audience can fail with another
- Practical ways to align channels, messaging and customer experience
- How to stay relevant as customer expectations continue to evolve
Marketing With No Money
How to Grow Your Business Without a Big Budget
Think your business needs to spend big to have a big impact?
Think again.
Award-winning consumer insight strategist and author Katrina McCarter has a proven track record of growing businesses on minimal marketing spend, including building a community of more than 150,000 members on a remarkably small budget.
In this practical and energising keynote, Katrina shares proven strategies to attract, convert and retain customers using creativity, partnerships and customer insight rather than large advertising budgets.
Drawing on her experience as a Fortune 100 team leader and entrepreneur, she shows how customers discover, engage with and recommend businesses today, and how to use the assets you already have to drive growth.
Because growth is not driven by how much you spend.
It is driven by how well you understand your customer.
Your Audience Will Learn:
- Practical strategies to attract customers without increasing spend
- How partnerships and collaborations can accelerate growth
- How to stand out and attract the right customers
- Why visibility and digital presence matter for discoverability
- How testimonials and social proof influence customer decisions
- Practical ways to strengthen customer experience and word-of-mouth
Get More Clients
How to Get Found, Chosen and Recommended
Getting more clients today is not just about marketing. It is about being easy to find, easy to trust and easy to choose.
Customers are searching differently. They rely on reviews more than ever. And they make decisions long before they ever contact you.
Which means if you are not visible, credible and relevant at the right moments, you are being overlooked.
In this highly practical keynote, Katrina McCarter shares the key actions every business can take to improve how they are discovered, how they are perceived and how they turn interest into enquiries. Drawing on real-world examples, she shows how to strengthen your presence, build credibility and create the kind of customer experience that drives recommendations and repeat business.
Because customers don’t choose the business that shouts the loudest. They choose the one that feels easiest to trust.
Your Audience Will Learn:
- How customers search for and discover businesses today, including AI and digital platforms
- How to optimise your presence to be found at the right moment
- Why testimonials and social proof are critical to being chosen
- Practical ways to generate more reviews and recommendations
- How to re-engage past customers and unlock missed opportunities
- How to strengthen customer experience to drive repeat business and word-of-mouth
