Belinda Yabsley
Customer Experience Expert & Motivational Speaker
As a customer experience expert, mentor, and motivational speaker, Belinda has set benchmarks in service innovation. Her sessions inspire teams to embrace proactive customer-driven solutions, foster innovation, and achieve extraordinary results.
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Belinda Yabsley is an internationally recognised expert in customer experience and relationship management, renowned for her innovative approach and inspirational career. Beginning as a receptionist in the automotive industry, Belinda became Australia’s youngest Branch Manager of a Mercedes-Benz dealership and the first female to hold the position. She went on to launch the world’s first “Mercedes-Benz Airport Express” in Sydney, delivering unprecedented levels of customer satisfaction.
Nicknamed “Miss Mercedes” within business and media circles, Belinda has set benchmarks in the prestige automotive industry, including writing Australia’s first custom order for a Maybach Saloon valued at $1 million. Her record of repeat business and referrals reflects her philosophy that relationships begin after the sale, built on respect, trust, patience, and empathy. She has been nominated for multiple business awards and was named Sydney Business Woman of the Year in 2005.
A sought-after speaker and mentor, Belinda demonstrates how service innovation starts with attitude, practical techniques, and a willingness to embrace the unknown. Her sessions inspire new consultants and seasoned managers alike to turn ideas into customer-driven solutions, foster innovation, and achieve extraordinary results.
Topics
How to Engage the Top End of Town
Elegance, class, style and unrivalled customer service are all synonymous with the top end of town. Belinda reveals how to engage and prosper from this market. You will be challenged to change the way you do things in your business, using a proven strategy that has resulted in $13 million in Mercedes- Benz vehicle sales per annum. Belinda believes value is in the relationship, not the transaction. Her key to success shows ways to give extraordinary service, by creating memorable customer experiences that clients crave and reward you for.
Fostering a Culture of Intrapreneurship
The future of business relies on fostering innovation from the inside. Intrapreneurs are those who innovate from within their organisations, the hands-on ‘doers’ who roll up their sleeves and inspire others. Belinda Yabsley has built a laudable reputation for Intrapreneurship. At 31, she is the first female and youngest general manager of a Mercedes-Benz dealership in Australia, recently launching the innovative and world first Airport Express dealership. By concentrating on simple steps, Belinda believes every company can release the Intrapreneurial spirit buried within their teams.
Customer Service, Excellence and Loyalty
In a culture where we tend to accept poor levels of customer service as the norm, Belinda will share her secrets and highlight customer experiences that have earnt her an international reputation for delivering and rewriting the rules on customer service excellence. She will share with you methods to increase your current repeat and referral business, building quality relationships with your clientele.
