Customer Service Specialist
Martin Grunstein studied Psychology and Marketing at the University of NSW. He spent four years in sales and marketing with Colgate-Palmolive before setting up his own company, Success Communications in 1985.
Martin's outstanding results with over 500 companies across over 100 industries have made him Australia's most in-demand speaker on Outstanding Customer Service.
He has also worked with sportsmen up to international level in Rugby League, Rugby Union and Soccer, taking teams from losing to winning situations by teaching players the mental side of their game.
Martin doesn't hype people up, he teaches techniques and how to apply them to business in the areas of professional attitude, understanding the customer's ego and how to generate the repeat and referral business that keeps your bottom line healthy
One of Martin's strengths is his ability to customise his material to the needs of an organisation. Most importantly, Martin believes that entertainment is the best form of education and in his spare time, he has written comedy professionally.
Martin's keynote presentations or workshops for smaller groups will make you laugh but it's the results you get from the techniques that will keep you smiling.
Martin offers twelve months' consultancy with every presentation. He will challenge your people to brainstorm their non-price value adds, and email them to him. He will critique each participant's email, and respond to each, helping your people to have a stronger sales and marketing message. He will also provide articles for your newsletter and be accessible if people want his advice on anything to do with sales, marketing or customer service.
Martin Grunstein talks about:
- Customer service
- The importance of guarantees
- The future of business
- The difference between recognition and bribery
- Making profits in changing times
Martin hit the spot precisely with his keynote at the conference. Not only was he a big hit with the audience but management was also mightily impressed. His interpretation of the brief was spot on, he was a pleasure to deal with, he worked the time slot beautifully and we couldn’t have asked for a better result.
Martin Grunstein presented at our national conference in October 2007 and I can only say the connection between Martin and the group was, and still is, amazing. The presentation was professional, entertaining and informative. Unlike other presenters that hype a group of people whilst on stage then tend to dissipate over time, Martin's presentation reinvigorated our network and he continued to back his presentation with follow up calls and messages to keep me/us focused. From the time we heard Martin's presentation our company and the network have worked closer as a team, firmly focused on simple changes that were literally in front of our noses. These changes were embraced, refined, marketed and enthusiastically supported by the network
Yokohama Tyres Australia Pty Ltd
Martin Grunstein has been a speaker at our National Dealer Conference for two years running. This year Martin closed our conference with a powerful and engaging presentation that left our 400 strong audience wanting more. He was credible and funny whilst he delivered a serious business message to a large group of independent dealer principals.
Martin was very well received by our audience – they thought he was fantastic. Very entertaining and knowledgeable.
Real Estate Institute of SA
Your professionalism, attention to detail, flexibility and accessibility certainly made you my ‘stress manager’.
Commonwealth Bank of Australia
I was expecting brilliant things and you exceeded my expectations.
Choice Home Loans
Your presentations on Customer Service and Value Adding were relevant to the challenges facing our business and struck a chord with staff at all levels. Your straightforward delivery style keeps the audience amused and attentive and is thought provoking at the same time.
Martin undertook two detailed briefing sessions to ensure his contribution was relevant. In short, he was compelling. Positive feedback from our staff has been non-stop.
Laing O'Rourke Australia
Our 2011 Franchise Conference … was superbly capped off by Martin's presentation. His insightful message delivered in a very entertaining way was the highlight. Martin's session continues to generate much thought and conversations post our conference. What impressed me most was the ability of Martin to listen to our needs and create a presentation that surpassed expectations. His research into our industry ensured that his message was real and relevant to our entire audience.
Martin was extremely well received. He engaged every member of the audience and left a lasting impression on all attendee's. Every attendee has benefited from Martin's expertise and I cannot recommend Martin highly enough.